Returns and Exchange Policy

Cats and Dogs Pet Shop

Thank you for choosing Cats and Dogs Pet Shop for your pet needs. We understand that sometimes returns and exchanges are necessary, and we are committed to making this process as seamless as possible for our valued customers.

1. Eligibility for Returns and Exchanges:

  • Products eligible for return or exchange must be in unused and undamaged condition, with all original packaging and tags intact.
  • Returns and exchanges are accepted within 30 days from the date of purchase.

2. Initiating a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details of the item(s) you wish to return or exchange.
  • Our customer service team will guide you through the process and provide you with a return authorization.

3. Refund and Exchange Process:

  • Once we receive your returned item(s) and inspect them, we will process your refund or exchange promptly.
  • Refunds will be issued to the original payment method used during the purchase.
  • Exchanges will be processed, and the replacement item(s) will be shipped to you with no additional shipping charges.

4. Non-Returnable Items:

  • Certain items, such as personalized or perishable goods, are non-returnable. Please check the product description for details before making a purchase.

5. Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at [email protected] We will arrange for a replacement or refund within 30 days

7. Cancellations:

  • Order cancellations can be requested within 24 hours of placing the order. After that period, orders are processed for shipping and cannot be cancelled.

8. Contact Information:

  • For any questions or concerns regarding our Returns and Exchange Policy, please contact our customer service team at [email protected]

Cats and Dogs Pet Shop is dedicated to ensuring your satisfaction with our products and services. We appreciate your trust in us and strive to provide excellent customer service throughout your shopping experience.